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Technical Support
End-to-end 1st, 2nd, and 3rd line support, root-cause diagnosis, troubleshooting, and resolution for users and SLA clients.
IT Professional · Apple Certified Technician
Technology that works.
Solutions that move you forward.
I help people and growing organizations solve technical challenges, strengthen their digital operations, and turn technology into a practical business advantage.
5+Years in IT
15+Staff supervised
L1–L3Technical support
Apple CertifiedTechnician
About me
Technical depth.
Business perspective.
I’m a well-organized and experienced IT professional who combines hands-on technical expertise with leadership and a strong understanding of business needs.
I hold a Bachelor of Science in Information Technology from Richfield Graduate Institute of Technology, along with certificates in Business Information Systems and Network Integration. I have also completed several specialized online courses to keep my skills current in an ever-changing industry.
Across more than five years of practical experience, I have supported users at every technical level, managed essential infrastructure, repaired Apple and Windows devices, and led technical teams. My approach is simple: understand the real problem, communicate clearly, and deliver a dependable solution.
DegreeBSc Information Technology
CertificationsBusiness Systems · Network Integration
Core expertise
Built for the full
technology lifecycle.
From urgent troubleshooting to long-term infrastructure planning, I deliver support that is responsive, secure, and grounded in business priorities.
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Apple & PC Repair
Professional diagnostics, maintenance, upgrades, and repair for Apple devices, desktop computers, and laptops.
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Networks & Servers
LAN/Wi-Fi administration, server management, performance monitoring, secure access, and reliable connectivity.
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Systems & Security
Firewall administration, email systems, domain management, backups, continuity planning, and practical security hardening.
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Team Leadership
Workshop operations, workflow coordination, quality control, coaching, and supervision of technicians and IT interns.
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Business Technology
Translating business goals into practical digital solutions that improve efficiency, visibility, and client experience.
ESN Digital Services
Digital support made
practical and personal.
Flexible solutions for professionals, small businesses, startups, and home-care agencies—delivered with one accountable point of contact.
Your technology partner
More than a quick fix.
ESN Digital Services brings technical support, digital presence, business technology, and specialized agency support together—so clients can spend less time managing systems and more time growing.
Discuss your project ↗01Managed IT & Technical Support+
Remote and on-site troubleshooting, workstation setup, software support, device maintenance, user support, and ongoing IT assistance.
02Website Design & Digital Presence+
Responsive business websites, domain setup and management, business email, website maintenance, social media assets, flyers, brochures, and digital branding.
03Networks, Security & Cloud+
LAN and Wi-Fi setup, server support, firewall configuration, account security, data backup, cloud migration assistance, and business continuity support.
04Device Repair & Optimization+
Apple and Windows diagnostics, upgrades, performance optimization, data transfer, software installation, and preventive maintenance.
05Medicaid Billing Support+
Administrative billing support for home-care providers using HHAeXchange and Pennsylvania PROMISe, including workflow setup, claim assistance, reconciliation support, and staff guidance.
06IT Consulting & Training+
Technology assessments, process improvement, vendor guidance, digital strategy, staff onboarding, cybersecurity awareness, and tailored user training.
Experience
Leadership rooted
in hands-on work.
Workshop Supervisor
Supervised more than 15 technical staff and IT interns, coordinated workshop operations, supported complex escalations, maintained service quality, and helped junior technicians grow.
IT Technical Specialist
Delivered multi-level technical support, Apple and PC repairs, network and server administration, firewall management, email administration, domain services, and backup solutions.
ESN Digital Services
Helping professionals and growing organizations build reliable technology foundations, stronger digital brands, and efficient business workflows.
How I work
Clear advice. Reliable execution.
Support you can understand.
01Listen
Understand the problem, priorities, and real-world impact.
02Simplify
Turn technical complexity into a clear and practical plan.
03Deliver
Implement carefully, communicate openly, and follow through.
Let’s connect
Have a technical challenge
or a project in mind?
Tell me what you’re working on. I’ll help you find the smartest next step.